Hey everyone! For all of our Jilly Box subscribers, we have run into a technical difficulty with our email today so unfortunately we have hit a standstill in regards to answering all of your emails until it’s resolved. So, in order to help you out as much as we can in the meantime we have compiled a list of the most frequently asked questions coming through in hopes we can help you problem solve!
I think I got a box but I don’t know for sure?
If your credit card was charged, chances are you snagged yourself a box. Congrats! However, to be TOTALLY sure please log in to your account and check to see if you have purchased a subscription. At this time, please also confirm ALL of your contact information is up to date and correct.
I didn’t receive a confirmation email when I placed my order?
Please check your spam and junk folder first. If you don’t see your confirmation email, please log in to your account to confirm you have placed your order.
I seem to be have charged multiple times for my purchase?
How can I access my account?
I selected the wrong size during checkout, can I change this?
Unfortunately we cannot edit any sizes for this box. If your item doesn’t fit, we suggest gifting this to a family member or a friend. However, you will be able to edit your size for the next box within your account!
What do I do if I entered the wrong information when placing my order?
If you entered the wrong contact information such as an incorrect mailing address and/or email address when purchasing your Jilly Box please log in to your account and change this right away! You will need to do this PRIOR to November 10th otherwise your Jilly Box will be sent to the incorrect address!
I wasn’t able to confirm my email address for the waitlist, am I on it?
Chances are, you are on the list! However, please feel free to try the link again since it was so backlogged Monday.
I’m getting multiple emails from the waitlist signup!
If you’re receiving multiple waitlist signup emails this is because you clicked on the “get on the list” button multiple times which resulted multiple emails coming back to you. However, this is a technology glitch on our end and we are working to resolve.
Thank you so much for your continued support while we work our way through all of these hurdles! For ALL other questions, please head on over to our FAQ page, here!