WOW! Yesterday was QUITE the day! We are SO grateful, shocked, and overwhelmed, but most importantly, we are BEYOND humbled by the overwhelming response to yesterday’s Jilly Box launch.
We are so thankful for the opportunity to share our very first Jilly Box with all of our new subscribers! This means the world to us! However, we know that many of you were unable to snag a Jilly Box Subscription and we are truly so sorry for that! We wish EVERYONE who showed up and waited into the wee hours of the morning with us was able to score a Jilly Box subscription. To be honest, we did not anticipate the massive number of people who showed up in the queue hoping to score 1 of 5,000 boxes.
Our team been working tirelessly on the Jilly Box for almost three years now, (especially over the past 6 months), and we will continue to do so for future boxes! We are committed to making this subscription available to as many of you as possible! We would like to note that we cannot respond via social media to everyone. We ask that everyone who has a question/concern please email [email protected]m if your question has not been answered below.
PLEASE NOTE: We are dealing with THOUSANDS of emails and the only way we can manage answering all of them is via the Jilly Box email listed above. Please be patient with our small team as we work around the clock answering the influx of thousands of emails.
We have gathered ALL of the feedback that was provided during yesterday’s launch and have compiled everything to create an internal reference guide that we hope will help us improve our future subscription experience. While this new endeavour is a bit tricky and ultimately a massive learning curve for us all, we value and appreciate all of your comments, questions and concerns.
We have already started the planning of our next Jilly Box (this planning actually started a few months back!), we have suppliers confirmed and while we did account for a SLIGHT increase in Jilly Boxes, there won’t be a massive increase for this next launch *we are working on increasing this further than we had planned but cannot make any guarantees yet*. We are also taking into account that our existing subscribers will get the first 5,000 boxes and each box after that will open up to some of those who have signed up for our waitlist. We will update everyone with this process when the information is available.
We SO appreciate your time, excitement and energy around the Jilly Box! We are humbled by your love. We really want to make this right and show you how much we appreciate you.
For those of you who were able to purchase a Jilly Box, the countdown is officially on until it arrives at your doorstep! We can’t wait to see your reactions! Please make sure to tag #TheJillyBox on your social posts so we can see see how you use the items in the box and how you reuse the box everything came in!
ALSO … once all of the boxes have been shipped out, we’re going to start revealing what the contents are in our very first box so that those of you who didn’t score a box, will know what to expect for upcoming boxes.
CHEERS to the first-ever launch of the Jilly Box! I’m filled with gratitude for ALL of your support and I’m anxiously awaiting you receiving your carefully curated Fall 2019 – Holiday Edition box!!
For all of your Jilly Box questions, please hop on over to our dedicated Jilly Box page where we have compiled all of your frequently asked questions. Below is FAQs specific to the launch.
What happened during the launch of the Jilly Box?
After careful strategic planning with our team and consulting with experienced tech companies we invested a large amount of time, resources and money into creating a platform that could accommodate the high traffic we anticipated based on past sales (which turns out is far less than the actual amount of traffic we received). Based on advice from our tech company, we decided to add the queue to the purchasing system (the same system that Ticketmaster uses) in order to avoid the site crashing. We did this to create the best user experience possible and to create a fair system.
Unfortunately, there were multiple tech issues to resolve due to the capacity of the servers and this took time to get everyone through the queue and their purchase. This system was completely new for us and we will continue to refine it to improve the experience in the future. We value your feedback and look forward to improving for the next launch with clear instructions.
How many boxes were in the Fall 2019 launch?
For the Fall 2019 launch box, there was a limited quantity produced of 5,000 boxes. This is due to working with small North American brands and the starting point for a start-up company that requires a high investment to get off the ground. Based on past sales we did not anticipate the extremely high volume of traffic, however, we will continue to work towards increasing the number of boxes moving forward. Thank you so much for your patience with us!
How many boxes will be in the Winter 2020 Jilly Box?
As mentioned above, we are continuing to work towards increasing the volume of boxes available for the Winter 2020 Jilly Box. Those who signed up for the Fall 2019 Jilly Box subscription will be notified when a Jilly Box Subscription becomes available. We will update everyone on the waiting list moving forward on the process of how to sign up for future boxes. Thank you for your patience!
Why did I get my email late?
Thank you for being a subscriber to our newsletter! We apologize if you received your email notification later than expected. Due to a massive influx of traffic going to www.jillianharris.com on the morning of the launch, there was a delayed delivery of the newsletter being sent out with the website being overloaded. Between Sunday and Monday morning we received a huge increase in email subscribers. It was sent out in batches so that it could reach each subscriber without the website crashing. Our team is taking the appropriate steps to ensure that this is adjusted and taken care of prior to the launch of the next box.
Thank you so much for your patience and your understanding while we figure out this new endeavour!
What is the queue? What does it mean?
In preparation for the launch, we implemented a queue system to avoid the website crashing and to allow people to hold their spot in line to purchase the Jilly Box. We thought that the queue and the waitlist would make this fair for everyone. Due to the amount of high traffic on the site, we were only able to process a certain amount of transactions at a time in order to keep the site up and running. Those who were on the site prior to 9 am PST were grouped together and their spot in line was based on a lottery system. Those who arrived after 9 am PST were put in priority order based on when they signed up in the queue.
I was confused about the process of how to get a Jilly Box.
After many meetings with our team, consultants, tech companies and significant amounts of research we invested a large amount of time, resources and money into creating a platform that could accommodate the high traffic we anticipated (which was far less than the actual amount of traffic based on past sales). Based on advice from our tech company (who works for companies like Ticketmaster) we decided to add the queue to the purchasing system in order to avoid the site crashing. This system was completely new for us and we will continue to refine it to improve the experience in the future. We value your feedback and look forward to improving for the next launch with clear instructions. Thank you for your feedback!
I stayed in line all day and didn’t get a Jilly Box… now what?
We are SO sorry that you didn’t get your Jilly Box! We are SO grateful for your time and energy and wish that we could give everyone a Jilly Box! We will continue to update you as we work as a team to get through the emails. Thank you for your support!
How can I become a Jilly Box member?
If you were unable to snag yourself a Jilly Box during the launch, please make sure to sign up to our waitlist to ensure you are notified moving forward about the process to sign up for a membership! We will update everyone on the process of this as we have more answers.
I am on the waitlist, but what does that mean?
Those on the waitlist will be the first notified about how to sign up for the next Jilly Box launch. There will be more details to follow, so please stay tuned!
What does that mean for the next box, and the next box?
As we mentioned, we are working towards increasing our volume of boxes in conjunction with updating our process of how to become a member of the Jilly Box subscription. Once that is decided we will update you! Thank you for your patience.
What about a lottery for the next Jilly Box?
Our team is working towards the best possible resolution for how to accommodate those who want to be a Jilly Box member while keeping the process fair. We think this is a great idea and will be taking this to the drawing board. More details to follow!
I got a Jilly Box! I think my card was charged more than once.
We have confirmed with our credit card processor that there have been no duplicate transactions. You may see a pending transaction on your credit card statement, but these additional charges should not go through. Please email [email protected] if a duplicate transaction is posted in three business days. We apologize for any inconvenience.
We are so humbled and grateful for all of your support! Seriously though, you are all so amazing and we want to make each and every one of you happy! We know that you wanted something created by Jilly and although it’s not a Jilly Box here is a list of Jilly designed items that are currently available.
There are still a number of amazing items that Jillian has collaborated on, these include:
Emma Knudsen Dress: Relaunching November 28th!